First-hand experience
Reviews should reflect a genuine interaction or relevant experience with the listed place.
✓ Trust & moderation
Reviews should help people, not game the score.
The policy protects genuine public feedback, business right to reply and independent inspection results.
Genuine experienceNo manipulationRight to replyIndependent scoring
Useful reviews require both freedom and control.
People can share genuine experience, businesses can answer, and manipulation can still be investigated.
No manipulation
Fake reviews, self-reviews, coordinated campaigns and duplicate submissions are not acceptable.
Right to reply
Businesses may respond and clarify facts, but a response does not automatically remove genuine criticism.
Public reviews
Users should submit accurate, relevant and respectful feedback based on their own experience. Reviews may be moderated when they contain spam, impersonation, threats, private information, unlawful content or clear attempts to manipulate ratings.
Conflicts of interest
Owners, employees or closely connected parties should not present undisclosed self-interest as independent customer feedback. Suspected conflicts can be flagged for additional review.
Fraud and duplicate checks
VerifiedScore may use account, device, IP, timing, duplicate-text and behavioural signals to identify suspicious activity. A suspicious signal does not automatically prove wrongdoing, but it may trigger moderation or exclusion from public scoring.
Business responses
Verified business representatives can reply to reviews and explain corrective action. Replies must remain relevant and should not expose private customer information.
Independent inspection
Inspection results are separate from ordinary public ratings. Inspectors follow assigned category parameters, record observations and may attach evidence. Controlled review and approval can be required before inspection results affect public reporting.
Paid services and ranking
Payment for a business feature, subscription or promotional service must not directly buy a higher public, inspection or final score.
Corrections and appeals
Businesses and users may report factual errors or moderation concerns. A correction may update profile information or moderation status when supporting information is available.
Policy updates
Moderation and anti-fraud controls may evolve as new abuse patterns appear. Material policy updates should be reflected on this page.