Submit concern
Identify the exact business/profile, disputed information and what you believe is wrong.
✓ Public accountability
Challenge facts. Not the fairness standard.
If a public profile, inspection record or VerifiedScore-related statement appears factually wrong, you can ask us to review it. A request does not automatically change a score.
Evidence reviewRight to challengeAudit-aware correctionNo paid score change
A clear route from concern to reviewed outcome.
We keep the public process understandable while keeping private moderation, anti-fraud and internal operational controls confidential.
Evidence review
Relevant public or verifiable information is checked where available. Do not send passwords or unnecessary private data.
Independent review
The concern is reviewed under the applicable trust process, separate from Business Plan sales or paid score treatment.
Correct if justified
Supported factual errors may be corrected. A disagreement without supporting grounds does not force a score change.
History retained
Where applicable, prior inspection/history records remain distinguishable rather than being silently rewritten.
Review target: We aim to review correction or appeal requests within 7 working days. Complex cases, evidence verification or re-inspection requirements may take longer.
A complaint is not a score-control button.
No instant removal
A low score or negative public record is not removed solely because a business dislikes it.
01No paid influence
A Free or Paid Business Plan does not buy a favorable appeal, higher VerifiedScore or easier inspection outcome.
02Factual correction
Where a review supports a factual correction, the public information can be updated through the applicable process.
03New conditions need new evidence
Business improvements after an inspection may require an eligible later inspection, re-inspection or verified update rather than rewriting the old record.
04Important: VerifiedScore is a decision-support signal, not a 100% guarantee. Users should consider the latest inspection date, available evidence, reviews and their own judgment before making a decision.